NEWS
Media/Distribution
A media logistics company uses Sojourner for messaging, route determination, and order creation.
This customer had a large volume of recovery information that was time sensitive and customer
service oriented. Before using Sojourner, the process for handling customer calls was extremely
manual and as a result, turnaround time on requests was not satisfactory. With Sojourner in place,
the customer is able to deliver recovery information along with customer route information to agents
instantly to be acted upon. Sojourner helps the customer respond to customer service requests faster,
and, as a result, make its distribution process more efficient.
